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• Pet Store Owner Resources
  Being a pet store owner means wearing many hats. There are so many things to do and not enough time in the day. You will find on our site plenty of resources to help with improving the sales and profits of your pet store.
  
  
• Free Monthly Newsletter
  In each issue, there will be one article dealing with an issue in running a pet store. Also, you will find some tips and resources each issue to help the pet store owner in running their business.
  
  
  • March,2007 Jrob Pet Tips Newsletter
    Tips Sheets are an inexpensive way of educating your potential customers and promoting your pet store. Most pet stores don’t take full advantage of this method.
    
    
  • Jrob Pet Store Tips April, 2007
    The best way to improve profits is by “WOWING” the customer with superior customer service. I am not talking about good service, but the service that will make the customers want to tell all their friends and associates. Unfortunately, finding superior customer service can be a difficult task.
    
    
  • Jrob Pet Store Tips May, 2007
    Enjoy our article on Creating Profit for Your pet Store Outside Your Store. Youe sales and profits can be increased far outside the walls of your pet store.
    
    
  • Jrob Pet Store Tips June, 2007
    Enjoy our article on Free with Purchase. It explains how this strategy can be better than marking items down. Also, we have a link to an article about a very unique retail store owner.
    
    
• Free Articles
  You will find articles here that we have written to help you with your pet store. These articles are to give you advice with running your pet store business
  
  
  • Testimonials
    Testimonials are a powerful selling tool for all businesses especially in pet stores. If the pet store has services such as dog training, testimonials are even more powerful.
    
    
  • My Pet Articles
    These are a collection of pet articles written by me and have already been published.
    
    
  • Educating Your Pet Customers
    Making your customers smarter will help them and your store. Educated customers are more likely to make a purchase in your pet store.
    
    
  • Pet Services
    Most independent pet stores in the United States don’t offer services to their customers.
    
    
  • 14 Obstacles to Retail Success
    There are so many things that can prevent a retail store from being successful. We have listed 14 obstacles to retail success. Any one of these can be harmful to your retail business, but it only takes one to be fatal.
    
    
  • Refunds Can Increase Your Sales
    Take the first step in improving your sales and profits by improving customer service with a friendly refund policy. Take off that short-term hat and carry out polices and strategies that will benefit your store in the long-term.
    
    
  • Schedule Based on Customer's Needs
    Proper scheduling can make a noticeable difference in your sales and profits. Many stores schedule on employees needs instead of what is best for your customers.
    
    
  • Liquidating Old Inventory
    Inventory is critical to your business success. The key is to take action on the slow moving and discontinued. This will make your bottom line better in the long run.
    
    
  • 10 Tips to Organizing
    Being well organized takes lots of time and effort and there is a lot to remember.
    
    
  • Time Management Tips
    
    
  • Employee Issues
    Every management person should be striving to constantly be looking to improve employee relations. Keep employees happy will lead to increasing productivity and morale. This should lead to increase sales.
    
    
• Sterna Principle
  Sterna Principle is six behaviors all great pet stores should be doing. It is as follows: S- Superior Customer Service T- Terrific Place to Work E- Educate Your Employees R- Resistance to Change Reduced N- New Exciting Ideas A-Always Improving
  
  
• About Us
  My business background has included being a Store Manager for 13 different drug stores plus 2 years working for a major chain pet store. Combining my consulting experience working with over 20 clients has exposed me to many different ways of doing business.
  
  
• Guarantee
  Here is our strong service guarantee. We are the ones taking most of the risk.
  
  
• Products
  Here are a few products that we highly recommend for your business. They are not for everyone, but if you are serious about improving your business, consider them strongly. Unfortunately, many store owners including that of the pet industry do not make their store different from the competition.
  
  
• Consulting Services
  The Mission of our Company is to provide aspects of large-company consulting services to small and medium-sized pet stores. To provide sophisticated services those are affordable and relevant, while remaining sensitive to the cash constraints inherent in smaller companies.
  
  
• Contact Us
  
  
• Press Release 4/4/07
  Pet store owners have a valuable new resource to help them enhance their business.